Privacy Policy

1. Who We Are

This website is operated by Resin & Epoxy Specialists Ltd, a company providing resin bound driveway, patio, and metallic epoxy flooring services across the United Kingdom.

2. What Data We Collect

We may collect the following personal data when you use our website or contact us:

• Your name, phone number, and email address when you submit a quote request
• Your IP address and browser information via analytics cookies (only with your consent)
• Pages visited, time on site, and referral source via Google Analytics (only with your consent)

3. How We Use Your Data

We use the data we collect to:

• Respond to your quote requests and enquiries
• Improve our website and understand how visitors use it
• Comply with our legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Cookies & Analytics

Our website uses cookies to help us understand how visitors interact with our content. We use Google Analytics (via Google Tag Manager) to collect anonymised usage data.

Analytics cookies are only set after you give consent via our cookie banner. You can withdraw consent at any time by clearing your browser cookies and declining on your next visit.

5. Legal Basis for Processing

We process your personal data under the following legal bases as defined by the UK GDPR:

• Consent: For analytics cookies — you may withdraw consent at any time.
• Legitimate interests: For responding to enquiries and improving our services.
• Legal obligation: Where required by law.

6. Data Retention

We retain enquiry data (name, phone, email) only for as long as necessary to respond to your request and for a reasonable period thereafter in case of follow-up. Analytics data is retained in Google Analytics for 26 months by default.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ('right to be forgotten')
• Object to or restrict processing of your data
• Withdraw consent at any time (for cookie-based processing)
• Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, please contact us at [email protected]

8. Third-Party Services

Our website uses the following third-party services which may process data on our behalf:

• Google Analytics / Google Tag Manager: Website analytics — Google LLC, USA. Data transfers are covered by Google's Standard Contractual Clauses.
• WhatsApp: Optional contact channel — Meta Platforms, Inc. Subject to WhatsApp's own privacy policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: